Terms and conditions

1. Who Quotable is for

Quotable is for businesses: sole traders, partnerships and companies using it for their trade. By creating an account you confirm you're using it for your business, not as a consumer, and that you're 18 or over and able to agree to these terms for your business.

2. Your account

• Give accurate details and keep them up to date.
• Keep your login private. You're responsible for what happens under your account.
• Tell us straight away at support@quotable-it.co.uk if you think someone else has accessed it.

3. Free month, subscription and cancelling

Free month. New accounts get the first month free. You add a payment card through Stripe when you start. Unless you cancel before the free month ends, your subscription starts automatically and you'll be charged the plan price you chose.

Price and renewal. Plans are monthly or yearly, at the price shown when you sign up. They renew automatically at the end of each period until you cancel. If we change the price, we'll give you at least 30 days' notice by email before it applies to you, so you can cancel first.

Cancelling. You can cancel at any time from Account, then Manage subscription. You keep access until the end of the period you've paid for, and you won't be charged again. Payments already made aren't refunded for unused time, unless the law requires it.

Fair use. To keep Quotable fast and affordable for everyone, there are generous daily limits on AI quotes per account. Normal use won't reach them; if you need more, ask us.

If a payment fails, Stripe will try again and email you. Your account may be paused until the payment goes through.

4. What Quotable does

Quotable helps you create quotes and invoices, send them to customers, track jobs and keep records. It uses AI to suggest materials, quantities and labour from your job description, and reads prices from UK merchants' public websites. We may improve, change or remove features over time. If we remove something important that you pay for, we'll tell you in advance.

5. Checking your quotes

Quotable is a tool to help you price. You're responsible for every quote and invoice you send. In particular:

• Materials, quantities and labour times suggested by the AI are estimates. They can be wrong or leave things out. Check them against the job before you send anything.
• Merchant prices are read from public websites at a point in time. They may have changed, may not include delivery, may differ in store or on a trade account, and can occasionally be matched to the wrong product. Each priced line links to its source so you can check it.
• We're not connected with, or endorsed by, Toolstation, Wickes, Travis Perkins or any other merchant. Their names are used only to show where a price came from.
• You're responsible for meeting the rules that apply to your work and your business, such as building regulations, Part P and other certification, VAT and tax, and consumer law for your own customers. Reports and tax figures in Quotable are there to help, and aren't accounting or tax advice.
• Your contract for the work is between you and your customer. We're not part of it.

6. Your data and your customers' data

It's yours. You own what you put into Quotable. You give us permission to store and process it only to run Quotable for you. You can export your data from Settings at any time.

Your customers' personal data. For the details of your customers that you add, you're the controller and we're your processor under UK data protection law. You confirm you have a lawful reason to add and use their details, and to send them quotes and invoices. We will:

• only process that data to provide Quotable to you, following your instructions in how you use it, unless the law requires otherwise;
• make sure anyone who can access it is bound by confidentiality;
• keep it secure with appropriate technical and organisational measures (see our privacy policy);
• use only the sub-processors listed in our privacy policy, under contracts with the same protections, and tell you before adding new ones so you can object or leave;
• help you respond to your customers' requests to exercise their rights, and with any security or data protection assessments you need to do;
• tell you without undue delay if we become aware of a breach affecting that data;
• delete it, or let you export it, when your account closes (we delete within 90 days unless the law requires us to keep it);
• give you the information you reasonably need to show these obligations are being met.

Customer links. Anyone with a quote or invoice link can open it, so only send it to the right person. You can stop sharing a link at any time from the quote or invoice.

7. Using Quotable fairly

You agree not to:

• break the law using Quotable, or send misleading quotes or invoices;
• try to access other people's accounts or data, or get round security or usage limits;
• overload, disrupt, copy, scrape or reverse-engineer the service, or use automated tools to make quotes in bulk;
• upload malware, or content you don't have the right to use;
• resell Quotable or share your account outside your business.

We can suspend accounts that break these rules, and will tell you why unless the law or a security risk prevents it.

8. Availability

We work to keep Quotable available and to back up data, but can't promise it will always be uninterrupted or error-free. Sometimes we'll need to take it offline briefly for maintenance; where we can, we'll do this at quiet times and give notice.

9. Our intellectual property

Quotable's software, design, name and logo belong to Quotable Ltd. Your subscription gives you a right to use Quotable for your business while it's active; it doesn't transfer ownership of any of it. Quotes and invoices you create are yours to use however you like.

10. Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can't legally be limited.

Apart from that:

• we aren't liable for loss of profit, revenue, business, contracts or goodwill, or for any indirect or consequential loss;
• we aren't liable for losses arising from the prices, quantities or other content of quotes and invoices you send, which you're responsible for checking (section 5);
• our total liability to you for everything arising out of these terms in any 12 months is limited to the greater of £100 or the amount you paid us in those 12 months.

11. Ending the agreement

You can stop using Quotable and cancel at any time (section 3). We can end or suspend your account if you seriously or repeatedly break these terms, if payment isn't made, or, with at least 30 days' notice, if we stop offering Quotable. After your account ends you'll have 30 days to export your data, after which we delete it as set out in our privacy policy.

12. Changes to these terms

We may update these terms, for example when we add features or the law changes. We'll tell you about important changes by email or in the app at least 30 days before they apply, unless they're needed sooner for legal or security reasons. If you don't agree, you can cancel before they take effect.

13. General

• These terms and our privacy policy are the whole agreement between us about Quotable.
• If part of these terms can't be enforced, the rest still applies.
• If we don't enforce a right straight away, we can still enforce it later.
• We may transfer this agreement to a company that takes over Quotable; your rights won't be reduced. You need our permission to transfer it.
• Nobody else has rights under these terms.
• We aren't responsible for delays caused by events outside our reasonable control.
• These terms are governed by the law of England and Wales, and the courts of England and Wales deal with any dispute.

14. Contact

Quotable Ltd, 85 Bevendean Crescent, Brighton, BN2 4RE. Email support@quotable-it.co.uk.